Yes, sometimes it’s good to say ‘no’


By John Lough

Special to The PREVIEW

Most of us, most of the time, want to be nice, to do what is asked and to please those asking for our help. We usually try to be accommodating at work, with our friends and with our family members.

But, sometimes, rather than replying, “sure,” when asked to do an inconvenient favor or to take on a task beyond our abilities, it may make better sense to say, “No.”

It can often be difficult to just utter that simple “no.” We like to look responsible, helpful and capable. However, the reality is that saying “yes” to virtually every request can produce a variety of negative results.

Research has shown that the more difficulty someone has in saying “no,” the more the person is likely to experience stress, burnout and possibly even depression. Difficult requests are highly likely to make you feel frustrated or anxious, or even mad at yourself for saying yes in the first place.

The key to saying no is to do it in a respectful and courteous manner. It starts with understanding what your own boundaries are and not being embarrassed to accept and follow those boundaries. When you see that a request is going to push you into a zone where you’ll feel uncomfortable or not fully competent, it’s important to make your feelings, and decision, clearly known.

Responding to a request with phrases like, “Gee, I’m not certain I can,” makes it clear that you are not being straightforward about your decision. That’s also true when your immediate response is to start apologizing or making excuses and explanations for why you can’t do what’s being requested.

Instead, first make sure that saying “no” is really the only alternative. Politely let the person know you would like to help, but first ask questions to clarify what is really needed. Perhaps there is a way that you can help that wasn’t evident when your aid was initially requested. But if it turns out that “no” really is the only right answer, then state your decision clearly. Let the person know you’re sorry you can’t help, but that it just wouldn’t work.

While we all want to be helpful, it’s important to recognize your own limitations, interests and capabilities. Stepping too far outside those comfort zones will leave you feeling anxious and frustrated, and probably won’t be the best help available.

“Counseling Corner” is provided by the American Counseling Association (ACA). Send your comments and questions to or visit the ACA website at