DMV to safely reopen Durango driver’s license office for appointments only

Division encourages use of online services, only essential visits to offices

Special to The SUN

The Colorado Division of Motor Vehicles (DMV) has taken appropriate precautions and is ready to safely serve more Coloradans.

In an effort to provide critical services that Coloradans need, the DMV has begun Phase 2 of its reopening plan by offering critical services to Coloradans at 10 more state driver’s license offices, including Durango. 

Coloradans can begin scheduling appointments by calling (303) 205-5613, opt. 4; or (303) 205-2335 for CO-RCSA services. This is so the DMV may serve customers more efficiently by prioritizing appointments for services that can only be performed in-office.

The DMV will evaluate the reopening process and will make any adjustments as necessary to protect and serve our customers and staff members.

During this phased reopening, the DMV will be unable to serve walk-in customers. Additionally, customers must wear a face mask or covering to be served. 

Customers will be screened before entering all offices. A DMV employee will screen all customers and staff with a laser thermometer for fevers as well as administer a COVID-19 questionnaire. Customers and staff members who have fevers or exhibit COVID-19 symptoms will not be allowed into state offices.

Customers should not bring guests because guests will not be allowed into any driver’s license office while social distancing is being utilized. If a guest is essential, such as a caregiver or translator, customers must specify that a guest is needed when making an appointment.

The DMV worked with the Colorado Department of Public Health and Environment (CDPHE) to develop the phased plan and follows CDPHE’s and the Centers for Disease Control and Prevention’s guidance.

Although these driver’s license offices are open on an appointment-only basis, the DMV encourages Coloradans to visit a driver’s license office only when online services are not an option. Instances when a visit to a driver’s license office is essential include:

• Initial issuance of driver’s licenses, identification cards and instruction permits.

• Some driver’s license or identification card renewal customers who are ineligible to renew online.

• Instruction permit holders who need to take the written test.

• Driver’s license offices will not be offering drive tests at this time. Please contact one of our third-party school partners for drive testing.

• Instruction permit holders who are ready to upgrade to a driver’s license.

• Coloradans needing CO-RCSA services. Please call (303) 205-2335 for CO-RCSA services.

• Coloradans seeking a state-issued driver’s license or ID card for the first time, including those transferring a credential from another state or country (first-time applicants are encouraged to start the process on myDMV.Colorado.gov to shorten the duration of the visit).

Coloradans needing DMV services can cut the risk and skip the trip with myDMV.Colorado.gov, which offers 35 online services including:

• Request a driver record.

• Pay citation (traffic ticket).

• Begin application for a new driver’s license or ID.

• Renew a driver’s license or ID (if eligible).

• Pay a reinstatement fee.

• Change driver’s license or ID address.

• Exchange driver’s license or permit for an ID.

• Extend an expiration date, if eligible.

• Reschedule a hearing.

• Check where your driver’s license or ID card is.

• And more.

Coloradans who have questions about DMV services should call (303) 205-5600. Please note that due to the number of questions we are receiving, our phone waits may be longer than normal.

 

This story was posted on May 11, 2020.