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Cellphone customers experience outage

Colorado and Wyoming Verizon Wireless customers sat in relative silence for a couple of days this week, as a mechanical failure apparently triggered widespread service outages. By late Tuesday morning, however, technicians had found and fixed the problem, thus restoring full consumer mobile phone capabilities.

Due to “high call volume” late Tuesday morning, The SUN never actually spoke to a Verizon support technician, but a customer service operator confirmed that the company had experienced “an issue with its Aurora Switch,” thereby interrupting normal services throughout the two-state region between sometime Sunday and 11:32 a.m. Tuesday.

The operator couldn’t say what the issue was, nor could she explain what or where the Aurora Switch is, but she did say a notice on her computer explained that an issue with the switch was impacting Colorado and Wyoming and that technicians were working on it.”

While Verizon authorities “posted” the notice (companywide) sometime Monday, they hadn’t described the matter further, or estimated how long the outage might continue. Nevertheless, as The SUN spoke to the operator around midday Tuesday, she received another notice proclaiming the matter resolved.

chuck@pagosasun.com